Who are we?

Fathom Business Architects are qualified auditors and business management consultants, specializing in building better business systems for service delivery. We are based in Melbourne and operate around Australia and New Zealand. Fathom is lead by Dianne Gibert, who has extensive experience in management consulting both in Australia and overseas, and is a qualified lead auditor in quality and OHS.

What do we do?

We help businesses grow and prosper by applying industry standards through certification. We help businesses improve performance by improving management control and establishing more consistent and reliable service delivery.

Fathom Business Architects developed the concept of the Service Delivery Loop - a simple but powerful concept which is the basis for service excellence. In a nutshell, we help you build service excellence into your business.

How do we do it?

We work with you providing support, advice and training to help you gain the maximum benefit from certification of your business.

What makes us different?

Fathom is about gaining value through the journey, not just about the end result. We understand best practice and are specialists in the recruitment industry. We address the core responsibilities of recruitment agencies including privacy, workplace safety, employment law, and candidate credentialing and screening.

Fathom is the nominated service provider to the Recruitment and Consulting Services Association (RCSA) for the management of the RCSA Service Delivery Standard.

Benefits of working with Fathom and the RCSA SDS:

Differentiate your business
Increase profitability
Indicate a quality certification when applying for tenders
Improve business processes and operating efficiency
Strengthen relationships with clients and candidates
Increase your staff commitment
Be recognised for your service excellence