BSC WebinR series - Online training on certification topics
Fathom conducts a series of one hour, introductory training sessions on various topics relevant to certification. Topics include Internal Auditing, Risk Management, Document Control, and others. If you would like to find out more please contact us.
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New version of the RCSA SDS just released
In May 2010 the RCSA Board approved the latest version of the Service Delivery Standard. There are no significant changes in requirements but the standard is now easier to read and more specific in some areas. You can access this version through your audit site - just click on the "Audit Preparation" link - or contact Fathom now for your copy. Businesses certified against the 2007 version will be automatically updated to the 2010 version at your next audit. Fathom will advise you if there are any new requirements you will need to address.
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Integrity Staff, Perth, is now certified
Integrity Staffing have been providing recruitment services to the Perth market since 1995. They are a significant mandatory supplier to WA Government agencies for administrative staff, and preferred supplier to a number of multinational companies based in Perth. Lead by Lesley Wilkes, Integrity Staffing recently became certified in the RCSA Service Delivery Standard.
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Career Partner, Rockhampton, is now certified
Career Partner is a small business with big ambitions. Alison Quigley set the business up some years ago, and it is now a generalist recruitment agency providing permanent and on-hire placements to Rockhampton government and private businesses, with a strong focus on service and reliability. The business recently became certified in the RCSA Service Delivery Standard.
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Victorian Nurse Specialists, Melbourne, is now certified
Victorian Nurse Specialists is a specialist nursing agency which has recently achieved certification in the RCSA Service Delivery Standard. The business provides nurses for both permanent and short term roles in hospital, aged care facilities and medical centres across Melbourne and regional Victoria. It has a strong focus on caring and supporting its nurses, and has been very successful in winning and maintaining contracts.
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BSC WebinR, Feedback – we get lots of feedback. Why do we need to record this? Wed 18th August, 11.30am
An essential part of keeping your service relevant to your customers is seeking feedback regularly. Feedback can be positive or negative; formal or informal; it can include complaints and compliments.
How can your business manage feedback effectively and ensure you get the best value and learning? What are some of the ways to collect feedback? What is the proper process for dealing with complaints?
This session will be held on Wednesday 18th August, 11.30 AEST. To register, click on the link below:
Register here
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Preparing for Qld Health requirements for Locums, AMRANZ Conference, 19th August, Brisbane
Dianne Gibert will be presenting a session at the AMRANZ Conference in Brisbane on 19th August. She will talk on developments in credentialling and certification requirements of medical recruitment agencies. Last year the Dept NSW Health introduced a standard on recruitment locums, and Queensland Health is preparing their own policy and contracts. Other states are intriducing similar requirements.
For more information about the Conference go to the RCSA website http://www.rcsa.com.au
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BSC WebinR, Policies and Procedures. Avoid the proverbial “rabbit hole”: drafting these documents can be straightforward and very useful. Wed 1st Sept, 11.30am
Drafting policies and procedures can be an overwhelming project – where do you start; what should a procedure look like; what is the difference between a policy and procedure? Most importantly, how can your business get the most benefit out of this and avoid all your hard work just gathering dust?
This session will be held on Wednesday 1st Sept, 11.30 AEST. To register, click on the link below:
Register here
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Roundtable discussion RCSA Conference - Bridging Connections 2010. 25-27 August, Hobart
Dianne Gibert will be hosting a table at the Morning Tea Discussion Roundtables session on Friday morning. Come and ask questions, or tell others your experience in working with the RCSA SDS.
Bronwyn Murphy, Fathom's Sydney based auditor, will also be attending the conference. We both look forward to meeting up with you and sharing a drink or two.
Click here for more information about the conference.
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