The Service Delivery Standard (RCSA SDS:2007) is built on internationally recognised standards. It has been specifically developed to suit the requirements of the recruitment industry.

As RCSA SDS:2007 is derived from ISO 9001 there are many similarities, but a significant difference is that it highlights efficient and effective customer service delivery as a key driver of business success. Underpinning the Standard are the principles and values outlined in the RCSA Code for Professional Practice.

RCSA SDS:2007 is based on the simple but powerful concept of the Service Delivery Loop.

This Loop is based around three key elements:

• Service Promise:
  
  All businesses should be clear on the nature of the services it offers to the market and the benefits to the target market. The Standard measures your ability to deliver your promise; it does not attempt to define your service, leaving it up to the business and the client to determine their needs.
• Service Delivery:
  
  Internal systems, competencies and capabilities (Service Delivery System) must support the consistent delivery of your Promise. The way the business operates must be consistent with, and deliver to, the Promise made.
• Feedback:
  
  Finally, feedback must be regularly received from your customers to ensure their expectations are being met - that the Promise is delivered. Collecting feedback also ensures that the business monitors trends and developments in the industry and remains aware of what competitors are doing.